Legal
Privacy Policy
Last updated: July 2026. Kay's Wellness Centre is committed to protecting the privacy and confidentiality of every patient and visitor. This policy explains how we collect, process, store, and protect your personal data when you use our website and services.
Data Collection & Encryption
When you submit an inquiry or booking request through our website, we collect your full name, email address, service preference, and optional contact channel. All data is transmitted using end-to-end TLS 1.3 encryption in transit. Before storage, every input field is programmatically sanitized — stripping HTML tags, control characters, and XSS vectors — ensuring no raw or executable content ever reaches our systems.
Data Storage & Transmission
Submitted data is structured into a secure ClinicOS lead packet and transmitted via HTTPS POST to our clinical intake endpoint. If a transmission failure occurs, the encrypted payload is cached locally in your browser's storage under a non-identifiable key and automatically retried when connectivity is restored. No raw personal data persists in client-side storage beyond the retry window.
Clinical Confidentiality
All patient inquiry data is accessible exclusively to Kay's Wellness Centre clinical operations staff for the sole purpose of scheduling, intake preparation, and care coordination. Data is never shared with third parties, sold, or used for marketing purposes. We treat every submission with the same ethical and legal confidence standards as an in-person clinical consultation.
Your Rights & Contact
You may request access to, correction of, or deletion of your personal data at any time by contacting our data protection officer at ceo@kayswellnesscentre.org. We will respond within 14 calendar days. This policy may be updated periodically; material changes will be posted here with a revised effective date.
Questions about your data?
Reach our data protection officer directly:
Email: ceo@kayswellnesscentre.org
Phone: +254 726 295 529
Address: Rubis Gikambura, Along Dagoretti Road, 1st Floor Room 9, Kenya.